If you want peace of mind, for only $50.00, add our 6 month hardware warranty to your basket.
This protects your hardware for 6 months from date of delivery, so if your item has occured a problem thats hardware related, for example the hard drive or motherboard goes down. We will fix or replace your item at no added cost.
Please note that this is a Return To Base (RTB) warranty and you must return the item tracked at your own cost prior to inspection.
This warranty only covers hardware, not software.
This Limited Warranty is conditioned upon proper use of the Product. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by CALLCOM; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Callcom; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by CALLCOM; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the NewZealand. This Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by SAMSUNG for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the SAMSUNG phone for which it is specified.
If you want to prioritize your device repair time-frame to 2 days business day from 7 business days this is the option for you.
We are committed to providing our customers with more flexibility and choice. Pack it When it comes to packaging, we say, “You can never have too much!” To give you an idea of what we do when we send items, here’s some insider info and guidelines: We always ensure that there is heaps of internal cushioning. Good items to use for this include bubble wrap, shredded paper, corrugated cardboard and polystyrene nuggets. If more than one item is being sent in a single parcel, ensure that they don’t have a chance of damaging each other. Individual wrapping and padding is an...